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Customer Support Analyst

Perficient/Lafayette, LA
Job Title: Customer Support Analyst
Full-time
Job Description:
  • We are seeking Customer Support Engineers to help customers who use our Clarity Connect contact center product, by answering questions about functionality, installation, and configuration, providing training and walkthroughs on product features, and resolving technical issues
  • We are looking for people who love talking to a variety of people and working with creativity and persistence to find solutions to their problems
Qualifications:
  • A great communicator, whether in person, on the phone, or in writing
  • Motivated by the opportunity to help people solve problems
  • Interested in spending the majority of your day talking to customers and helping them use and troubleshoot our software
  • A quick and self-directed learner, excited about learning new things
  • Persistent and creative at finding solutions on your own; someone who can use online help, Google searches, and trial and error to figure out a problem you haven't encountered before
  • Organized and reliable at completing assigned tasks on time
  • Generally comfortable with technology and operating complex computer software
Contact:
Apply online at www.perficient.com

Date Posted: 3/1/2018