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Skype for Business-Senior Support Analyst

Perficient/Lafayette, LA
Job Title: Skype for Business-Senior Support Analyst
Full-time
Job Description:
  • Analyzes, defines, and documents Functional, Technical and Business Requirements; documents Technical Architecture
  • Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
  • Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
  • Stay abreast of latest Microsoft-based cloud technologies
  • Actively researches technologies
  • Demonstrates competency of practice through internal and external thought leadership
  • MSO estimation and team structure definition
  • Drive common vision, practices and capabilities across teams  
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
  • Engage with Technical Architects and technical staff to determine the most appropriate support model to meet business needs
  • Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change
  • Minimum 6 years of professional experience Supporting Microsoft infrastructure technologies
  • Minimum 3 years designing and delivering Microsoft cloud-based technologies
  • Leadership and team management experience with ability to provide strategic planning and oversight
  • At least 5 years of experience in a professional services company, consulting firm, or agency
  • Fluent and current on architecture trends with an eye on market/technical conditions and future direction
  • Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
  • Proven track record of leadership roles delivering support solutions
  • Demonstrated success in performing work and managing complex and/or large consulting projects
  • Proficient in authoring, editing and presenting technical documents and statements of work
  • Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
  • Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
  • Experience working with a globally distributed team
  • Desire to mentor younger team members and develop their skills
  • Experience working on multiple concurrent projects
  • Experience leading internal initiatives
  • Experience working with Skype for Business environments
  • Experience with Exchange Online
  • Experience with server virtualization, storage, and networking
  • Excellent problem-solving skills
  • Be independent and self-driven
  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • Must be open to travel
Qualifications:
  • Bachelor's Degree in Computer Science or related field
  • Certifications in Microsoft cloud technologies
Contact:
Apply online at
www.perficient.com

Date Posted: 3/1/2018