Job Title: Skype for Business-Senior Support Analyst
Full-time
Job Description:
- Analyzes, defines, and documents Functional, Technical and Business Requirements; documents Technical Architecture
- Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
- Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
- Stay abreast of latest Microsoft-based cloud technologies
- Actively researches technologies
- Demonstrates competency of practice through internal and external thought leadership
- MSO estimation and team structure definition
- Drive common vision, practices and capabilities across teams
- Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
- Engage with Technical Architects and technical staff to determine the most appropriate support model to meet business needs
- Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change
- Minimum 6 years of professional experience Supporting Microsoft infrastructure technologies
- Minimum 3 years designing and delivering Microsoft cloud-based technologies
- Leadership and team management experience with ability to provide strategic planning and oversight
- At least 5 years of experience in a professional services company, consulting firm, or agency
- Fluent and current on architecture trends with an eye on market/technical conditions and future direction
- Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
- Proven track record of leadership roles delivering support solutions
- Demonstrated success in performing work and managing complex and/or large consulting projects
- Proficient in authoring, editing and presenting technical documents and statements of work
- Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
- Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
- Experience working with a globally distributed team
- Desire to mentor younger team members and develop their skills
- Experience working on multiple concurrent projects
- Experience leading internal initiatives
- Experience working with Skype for Business environments
- Experience with Exchange Online
- Experience with server virtualization, storage, and networking
- Excellent problem-solving skills
- Be independent and self-driven
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Must be open to travel
- Bachelor's Degree in Computer Science or related field
- Certifications in Microsoft cloud technologies
Apply online at www.perficient.com
Date Posted: 3/1/2018