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Office 365 Senior Support Analyst

Perficient/Lafayette, LA
Job Title: Office 365 Senior Support Analyst
Full-time
Job Description:
  • The O365 SSA reports to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new sales strategies and offerings for each fiscal year. Knowledge of Unified Communications, Hybrid Exchange Environments, MIM, SCCM, and Azure platforms is a plus.
  • Analyzes, defines, and documents Functional, Technical and Business Requirements; documents Technical Architecture
  • Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
  • Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
  • Stay abreast of latest Microsoft-based cloud technologies
  • Actively researches technologies
  • Demonstrates competency of practice through internal and external thought leadership
  • MSO estimation and team structure definition
  • Drive common vision, practices and capabilities across teams
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
  • Engage with Technical Architects and technical staff to determine the most appropriate support model to meet business needs
  • Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change
  • Minimum 6 years of professional experience Supporting Microsoft infrastructure technologies
  • Minimum 3 years designing and delivering Microsoft cloud-based technologies
  • Leadership and team management experience with ability to provide strategic planning and oversight
  • At least 5 years of experience in a professional services company, consulting firm, or agency
  • Fluent and current on architecture trends with an eye on market/technical conditions and future direction
  • Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
  • Proven track record of leadership roles delivering support solutions
  • Demonstrated success in performing work and managing complex and/or large consulting projects
  • Proficient in authoring, editing and presenting technical documents and statements of work
  • Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
  • Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
  • Experience working with a globally distributed team
  • Desire to mentor younger team members and develop their skills
  • Experience working on multiple concurrent projects
  • Experience leading internal initiatives
  • Experience working with Skype for Business environments
  • Experience with Exchange Online
  • Experience with server virtualization, storage, and networking
  • Excellent problem-solving skills
  • Be independent and self-driven
  • Bachelor’s degree in Computer Science, Information Systems, or related field 
  • Must be open to travel
Qualifications:
  • Bachelor's Degree in Computer Science or related field
  • Certifications in Microsoft cloud technologies
Contact:
Apply online at
www.perficient.com

Date Posted: 3/1/2018