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Client Service Manager

ATC Group Services/Lafayette, LA
Job Title: Client Service Manager
Full-Time
Job Description:
  • Client Service Managers (CSMs) are key professionals responsible for developing and maintaining strong long-term client relationships and driving value to the client by ensuring quality service delivery
  • The CSM is the primary protector of the client’s interest
  • This person seeks to maintain and strengthen the relationship, not to simply provide a “service”
  • Sage ATC sells the opportunity to engage and satisfy client needs by directly impacting the client’s organization and long term profitability
  • The CSM is responsible for managing and meeting client expectations by supervising operations (Sage ATC Delivery Model) as provided in the client contracts/proposals and related client commitments
  • The person in this position successfully resolves customer requests, issues or change orders
  • The CSM also identifies opportunities to grow business, via an expansion of services being provided to key clients
  • The person in this position is responsible for meeting financial commitments and operational projects, programs and functions
  • The CSM manages delivery of revenue, cost management and client satisfaction metrics
Qualifications:
  • Minimum Requirements: Minimum of a B.S. In Engineering, Chemistry, Environmental Science or other related science field 10+ Years of Experience in Environmental field
  • Maximize existing strategic alliances and initiate action to update company agreements or partnerships if necessary
  • Learn and understand company Key Performance Indicators (KPIs)
  • Focus efforts on profitable, long-term clients
  • Identify key Employees on both the client service/technical delivery side
  • Educate key employees on client culture
  • Mentor and Teach technical staff
  • Control invoicing, collection and project budgets
  • Administer guidance and continuous improvement to technical staff
Contact:
To apply, please send resume to nicole@dexterfs.com.

 Date Posted: 4/6/17