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Customer Support Engineer

Perficient/Lafayette, LA
Job Title: Customer Support Engineer
Full Time
Job Description:
  • We are seeking Customer Support Engineers to help customers who use our Clarity Connect contact center product, by answering questions about functionality, installation, and configuration, providing training and walkthroughs on product features, and resolving technical issues
  • We are looking for people who love talking to a variety of people and working with creativity and persistence to find solutions to their problems
  • The ideal candidate for this position is highly motivated by the experience of helping people solve technical problems and get better use out of complex software, learning new technical skills and researching solutions using a variety of sources in order to do so
  • A great communicator, whether in person, on the phone, or in writing 
  • Motivated by the opportunity to help people solve problems 
  • Interested in spending the majority of your day talking to customers and helping them use and troubleshoot our software 
  • A quick and self-directed learner, excited about learning new things 
  • Persistent and creative at finding solutions on your own; someone who can use online help, Google searches, and trial and error to figure out a problem you haven’t encountered before 
  • Organized and reliable at completing assigned tasks on time 
  • Generally comfortable with technology and operating complex computer software 
  • Entry-level candidates are welcome; we will train you on the technology if you have the right interests, qualities, and are motivated to learn
Qualifications:
  • Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays
  • In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities
  • Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work
Contact:
Apply online at https://goo.gl/Qw8o6R

Date Posted: 11/20/2017