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Support Specialist I

ATC Group/Lafayette, LA
Job Title: Support Specialist I
Full Time
Job Description:
  • ATC provides integrated environmental consulting and engineering services from more than 100 locations nationwide
  • Our comprehensive expertise in air, land, and water combined with full design, project management, and implementation services allows us to handle any challenge from consulting to completion ATC offers a great work environment and a competitive salary
  • We also offer excellent benefits for eligible employees working an average of thirty hours per week including: health, dental, and vision insurance, medical and dependent care flexible spending accounts, short/long term disability insurance, life insurance, 401(k) retirement plan with company match, tuition & certification reimbursement program, paid time off, paid holidays, and an employee referral bonus program
  • The Help Desk Analyst is a full-time position that provides assessment and resolution of incidents across the company’s computing environment (approx.. 2000 users nationwide). The analyst must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution
  • The Help Desk Analyst's role is to ensure proper computer operation so that employees can accomplish business tasks such as receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues
Qualifications:
  • Demonstrate working knowledge of current technology to support various applications. 
  • Possess knowledge of both inbound and outbound help desk processes
  • Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing workarounds, proper follow-up, and status updates. 
  • Ability to remain organized while performing multiple tasks with various priorities
  • Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests
  • Ability to identify and escalate issues requiring urgent or immediate attention. Analyze complex hardware and software problems to determine the most appropriate solution
  • Perform and document technical troubleshooting. Collaborate with other team members to resolve incidents and technical issues. Provide technical training to other employees
  • Ability to communicate effectively with both technical and non-technical employees
  • Must be a self-motivated achiever who gains satisfaction from providing excellent customer service
Required Skills
  • Proficient in the following: Windows 10 / 7, Office 2016 and Office 2013, Mobile device troubleshooting, Active Directory 
  • Familiar with the following: Wired and wireless networking, SharePoint 2010 and SharePoint 2013, Printer troubleshooting, Remote desktop and VPN
  • 0-2 years of help desk experience in a professional environment
  • Excellent customer service skills
  • Excellent verbal and written communication skills
Contact: 
Apply online at www.atcassociates.com

Date Posted: 10/20/17