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Technical Consultant - Skype for Business

Perificient/Lafayette, LA
Job Title: Senior Technical Consultant - Skype for Business
Full-Time
Job Description:
  • Manage escalated incident notifications from Tier 2 technicians, providing in-depth troubleshooting for network, infrastructure, software, and end-user errors
  • Resolve Tier 3 issues related to Skype for Business Online and AudioCodes infrastructure capabilities
  • Open and maintain escalation tickets with Microsoft Premier Support for Skype for Business
  • Online incidents
  • Open and maintain escalation tickets with AudioCodes Partner Support for analog device and infrastructure incidents
  • Able to maintain and monitor the health of the global Skype for Business environment
  • Able to troubleshoot and diagnose an Audio Codes gateway infrastructure, including Mediant, MediaPack, Element Management System (EMS), and Session Experience Manager (SEM) products
  • Able to oversee proactive server maintenance, including Windows server, AudioCodes gateways, and Polycom VVX IP phone patching
  • Able to participate in customer team meetings to gather business and technical requirements
Qualifications:
  • Must have 5+ years of experience working in the Technical Support field supporting Windows and other related
  • Must have 3+ year of experience supporting Skype for Business on-premises and Online implementations
  • Experience with advanced Skype for Business Online PSTN Conferencing and Cloud PBX workloads
  • Experience with AudioCodes gateway infrastructure
  • Experience supporting global/large user environment
Contact:
Apply online at http://www.perficient.com/careers or directly at https://goo.gl/bb0Rdt.

 Date Posted: 4/3/17