Welcome to the job board! Below you will find various available positions. If you click on the title, or on read more, it will take you to a page with a full description of the job posting. To search for a specific job press Ctrl+F to open up a search bar in your browser. It will only search the current page you are on, so it is important to remember to refresh your search when you go to a new page of openings.

Support Specialist I

ATC Group Services/Lafayette, LA
Job Title: Support Specialist I
Full-time
Job Description:
  • Provide assessment and resolution of incidents across the company's computing environment (approx..2000 users nationwide)
  • The Help Desk Analyst's role is to ensure proper computer operation so that employees can accomplish business tasks
  • This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues
  • Serves as a first point of contact in all computer hardware, software, and telecommunications incidents and requests
  • Analyze complex hardware and software problems to determine the most appropriate solution
  • Perform and document technical troubleshooting
  • Collaborate with other team members to resolve incidents and technical issues
  • Provide technical training to other employees
  • Abide by ATC's health and safety policies and procedures
Qualifications:
  • 0-2 years of help desk experience in a professional environment
  • Proficient in Windows 10/7; Office 2016 and Office 2013; Mobile device troubleshooting; and active directory
  • Familiar with the following: wired and wireless networking; SharePoint 2010 and SharePoint 2013; Printer troubleshooting and remote desktop and VPN
  • Process knowledge of both inbound and outbound help desk processes
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • The analyst must be able to work in a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution
  • Deomonstrate working knowledge of current technology to support various applications
  • Must be able to demonstrate employee service skills such as patiently seeking to understand an employee's issue and situation, providing workarounds, proper follow-up and status updates
  • Ability to remain organized while performing multiple tasks with various priorities
  • Ability to identify and escalate issues requiring urgent or immediate attention
  • Ability to communicate effectively with both technical and non-technical employees
  • Must be a self-motivated achiever who gains satisfaction from providing customer service
Contact:
To apply, click on the following link: https://www.appone.com/MainInfoReq.asp?R_ID=1916288

Date Posted: 4/2/2018