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System Engineer

TechPro/Houma, LA
Job Title: System Engineer
Full-time

Job Description:
  • Technology Professionals System Engineer team members are responsible for modifying and managing service and project tickets from setup to function and according to client and TechPro specifications
  • In this role, the incumbent will be expected to stay abreast of practices, latest technology and innovative methods of delivering the best possible solution
  • Technology Professional system engineers are consultants as well as technicians so initiative, self-motivation and organization is essential
  • Manage and maintain customer network, email, & server on premise, hybrid, and cloud
  • environments proactively ensuring the highest levels of systems and infrastructure availability
  • Manage and maintain customer, vendor, and other employee relationships for problem
  • resolution
  • Provide 2nd and 3rd tier level support
  • Maintain security, backup systems, and redundancy strategies
  • Consul on quoting, planning and coordinating client work
  • Ensure customer infrastructure and systems are secure, patched, backed up, and adhere to
  • industry best practices
  • Maintain an updated record of time, expenses (mileage), customer information, and status of
  • tickets in ConnectWise as work is performed.
  • Keep up with best practices and the latest technology in the industry
  • Keep current with best practice and the latest tools to perform service work
  • Maintain and update department forms and documents as needed 
  • Assist and follow in the vision of Technology Professionals as shared from the Partners 
  • Create and maintain knowledge base articles on related technologies and customer support
  • processes
Qualifications:
  •  A+, Network+, Server+, and/or Security+ (having all not required; certification in one vertical required within 60 days of employment if not already attained)
  • Network/Security Support Experience (Configuration & Support):
  • Cisco Firewall, Switch, VPN, Content Filtering and WAP (CCNA / CCNP Certification Preferred)
  • SonicWALL Firewall, VPN, & Content Filtering
  • Ubiquity Switching, Bridges, and WAP
  • Server Network Experience (Configuration & Support):
  • Microsoft Windows Server Environment
  • Hyper V Virtualization
  • RDP
  • Radius
  • VMWare
  • DHCP & DNS
  • Backup Solution Experience:
  • Veeam
  • Datto
  • Barracuda
  • Veritas
  • Software (Configuration & Support):
  • Office 365
  • RMM / Service Management (Continuum, Labtech, ConnectWise)
  • Communications:
  • Data Circuits (Fiber, Broadband, Voice)
  • VOIP Phones
  • On Premise Phone System Support Preferred but Not Required
Contact:
Resumes can be sent to hr@techprollc.com

Date Posted: 3/29/2018