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Hotel Concierge (Front DesK)

Carriage House Hotel/Lafayette, LA
Job Title: Hotel Concierge (Front Desk)
Full-time
Job Description:
  • The Hotel Concierge provides Members, guests, residents, clients, and associates with exceptional guest service, including but not limited to checking-in/out, billing, purchases, scheduling of services, and providing recommendations as a representative of City Club Hospitality
Qualifications:
  • WORK EXPERIENCE – Minimum of six (6) months in a customer services field required; experience in hospitality preferred
  • EDUCATION – High school diploma or equivalent required; at least two (2) years of college preferred
  • CERTIFICATION – Must have current CPR/AED certification.
  • JOB SPECIFICATIONS:
  • Able to work independently with minimal supervision
  • First class customer service and communication skills
  • Excellent written and verbal communication skills
  • Excellent time management and organizational skills (ability to meet deadlines)
  • Attention to detail
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Ability to follow and enforce operational procedures, company rules and procedures
  • Familiar with all software for guest services points and accurate accounting; knowledgeable of Word, Excel and Outlook
  • SPECIAL REQUIREMENTS:
  • Prompt and regular attendance.
  • Work flexible hours. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Participate in all mandatory job training and meetings.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager and proper authorities as appropriate.
  • On-call status
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of hospitality that made include evenings, nights, week-ends and holidays
Contact:
You may apply in person at the Carriage House Hotel located at 603 Silverstone Road in Lafayette, LA or email a copy of your resume to personnel@cityclubrr.com

Date Posted: 3/16/2018