Job Title: Engineer 2-Networking
Full-time
Job Description:
- Participate in (and lead) intermediate and high-level user-impacting troubleshooting efforts and act as escalation resource for incidents and problems.
- Demonstrate and maintain intermediate knowledge and certification (where applicable) of GDS customer user-level equipment, peripherals, and applications.
- Work independently and with customers, peers, engineers and partner vendors to diagnose problems and attain resolution within designated Service Level Agreements
- Train team members on proper operation of GDS products, troubleshooting techniques, customer interaction, etc
- Successfully communicate technical concepts to both technical and non-technical audiences.
- Provide quality customer service to internal and external customers including thorough and appropriate communication with customer designees.
- Manage assigned tickets, activities, and projects and ensure all activity and time is properly and thoroughly documented.
- Ensure the resolution of customer issues in accordance with SLA obligations.
- Ensure assigned tickets are documented thoroughly
- Ensure that required communication with customers regarding outages, updates, status changes, etc. are performed appropriately
- Participate in meetings for departmental, process, and project planning as required.
- Provide reports for internal and external use as directed.
- This role requires availability for after-hours on-call support, to include nights and weekends remotely and/or onsite at GDS office(s)
Qualifications:
- CCNA Routing and Switching certification or equivalent field experience
- Minimum of 2 years of experience in a Cisco environment
- Experience with Networking: Switches, Routers, Servers, Cables, LAN/WAN, TCP/IP, UDP, VoIP, QoS
- Strong analytical and troubleshooting skills for problem solving and root cause analysis needs Well-developed facilitation skills to achieve results among various internal employees and external business partners.
- Excellent organization, communication and written skills.
- Demonstrated ability to apply critical thinking to solve problems.
- Ability to work independently with minimal supervision.
- Ability to adapt to the changing needs of the agency.
- Ability to manage multiple priorities and maintain professionalism under pressure.
Contact:
Apply online at https://goo.gl/Kh4uPh
Date Posted: 3/6/2018