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Engineer 2-Networking

Global Data Systems/Lafayette, LA
Job Title: Engineer 2-Networking
Full-time
Job Description:
  • Participate in (and lead) intermediate and high-level user-impacting troubleshooting efforts and act as escalation resource for incidents and problems.
  • Demonstrate and maintain intermediate knowledge and certification (where applicable) of GDS customer user-level equipment, peripherals, and applications.
  • Work independently and with customers, peers, engineers and partner vendors to diagnose problems and attain resolution within designated Service Level Agreements
  • Train team members on proper operation of GDS products, troubleshooting techniques, customer interaction, etc
  • Successfully communicate technical concepts to both technical and non-technical audiences.
  • Provide quality customer service to internal and external customers including thorough and appropriate communication with customer designees.
  • Manage assigned tickets, activities, and projects and ensure all activity and time is properly and thoroughly documented.
  • Ensure the resolution of customer issues in accordance with SLA obligations.
  • Ensure assigned tickets are documented thoroughly
  • Ensure that required communication with customers regarding outages, updates, status changes, etc. are performed appropriately
  • Participate in meetings for departmental, process, and project planning as required.
  • Provide reports for internal and external use as directed.
  • This role requires availability for after-hours on-call support, to include nights and weekends remotely and/or onsite at GDS office(s)
Qualifications:
  • CCNA Routing and Switching certification or equivalent field experience
  • Minimum of 2 years of experience in a Cisco environment
  • Experience with Networking: Switches, Routers, Servers, Cables, LAN/WAN, TCP/IP, UDP, VoIP, QoS
  • Strong analytical and troubleshooting skills for problem solving and root cause analysis needs Well-developed facilitation skills to achieve results among various internal employees and external business partners.
  • Excellent organization, communication and written skills.
  • Demonstrated ability to apply critical thinking to solve problems.
  • Ability to work independently with minimal supervision.
  • Ability to adapt to the changing needs of the agency.
  • Ability to manage multiple priorities and maintain professionalism under pressure.
Contact:
Apply online at https://goo.gl/Kh4uPh

Date Posted: 3/6/2018