Job Title: Riverspa Coordinator (Front Desk)
Full-time
Job Description:
- The Spa Coordinator is considered to be an extension of City Club’s Member Relations Team supporting membership sales and retention and strives to provide No. 1 customer service to City Club Members, clients, vendors and employees
- The Spa Coordinator ensures an organized flow of spa traffic that will result in each client receiving the best possible experience
- This position is an essential key to making the Spa a success. The Spa Coordinator is the first contact a client has with Riverspa; therefore, the first moments are critical
- 1. Ensures Member Relations procedures support membership sales and retention
- 2. Cross promotes all areas of the club to enhance Member participation in club events and offerings
- 3. Attend monthly Member Relations meetings
- 4. Responsible for clocking in and clocking out their respective time
- 5. Responsible for keeping track of their respective time and responsible for keeping within a part-time or full-time status without going overtime
- 6. Resource Event Binder for current information to assist Members, Guests, clients, and employees
- 7. Review and have knowledge of City Scene to assist Members, Guests, clients, and employees
- 1. A friendly, efficient, customer driven attitude
- 2. A warm, patient, courteous voice when speaking at all times
- 3. Professional telephone voice
- 4. Professionalism in dress, actions and attitude are key elements to success at Riverspa, including wearing a name tag
- 5. Follows Opening/Closing Procedures
- 6. Makes and confirms appointments
- 7. Supports retail sales
- 8. Effectively deal with customers, some of which require a high level a patience, tact and diplomacy to diffuse anger
- 9. A thorough knowledge of spa services and retail products
- 10 Attends monthly Member Relations Team meetings
- Minimum six (6) months sales experience High school diploma or equivalent required
- Must have a current CPR/AED certification
- Excellent customer service skills and team work capabilities
- Must be able to communicate effectively
- Must be able to multi-task
- Must have the ability to establish and maintain courteous and effective working relationships with coworkers, Members and Guests
- Well developed time management skills
- Computer skills, including working knowledge of Microsoft Word and Excel
Resume should be sent via email to personnel@cityclubrr.com.
Date Posted: 6/9/17