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Retail Sales Associate

Cox Communications/Lafayette, LA
Job Title: Retail Sales Associated
Part-time
Job Description:
  • Ensures individual sales, retention, and customer experience targets are met
  • Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers’ wants and needs
  • Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence
  • Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
  • Assists with store opening and closing duties, maintaining proper cash handling metrics
  • Participates in inventory cycle counts
  • Ensures sales floor remains well merchandised, clean, and visually appealing at all times
  • Participates in workshops, special events, and product demonstrations to drive customer loyalty
  • Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
  • May be required to work in other locations that are in proximity to ‘home store’ to meet the needs of the business
  • Provides support for other sales agents as needed to ensure optimal customer service
  • Assists with other duties as requested
  • As a Retail Sales Associate, you are an ambassador of the Cox brand and will be the primary point of contact for both new and existing customers. Working in a Solutions Store, you will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.
  • You will be responsible for meeting established sales, retention, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience.
  • You will play a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. Other operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.
 Qualifications:
  • Minimum
  • HS diploma, GED or relevant work experience
  • One or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
  • Ability to meet established sales, retention, and customer experience targets
  • Willingness to work a flexible schedule which includes weekends, evenings, and holidays
  • Track record of high individual performance with demonstrated financial result in sales and retention
  • Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
  • Computer literacy with an aptitude for learning communication products, services, and accessories
  • Ability to lift 25-50 pounds to help manage stock room inventory
  • Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
  • Preferred
  • AS/AA or Technical Certification in related discipline desired
  • Previous experience with store operational duties
  • Cash handling and previous billing system experience
  • Fluency in the Spanish language, both written and spoken
Contact:
Applications can be filled out at https://cox.taleo.net/careersection/cox_externalcareers/jobdetail.ftl?job=184137

Date Posted: 4/20/2018