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Field Support Manager

ASV Global/Lafayette, LA
Job Title: Field Support Manager
Full-time
Job Description:
  • Supporting the commissioning and testing (both on and off the water) of the electrical and software systems on-board each of our vehicles.
  • Supporting the commissioning and testing (both on and off the water) of the electrical and software systems onboard each of our vehicles.
  • Supporting the ongoing operation and maintenance of the vehicles when deployed at customer locations including investigation and diagnosis of any technical issues the vehicle and its control system may experience
  • Liaising directly with customers and their representatives when the vehicles are deployed in the field at customer locations
  • Working closely alongside members of the ASV operations team and the wider ASV team to ensure the continued efficient operation and refinement of our products by working with our clients to capture feedback and change requests, etc.
  • Interfacing between ASV operation team and Software/Engineering teams to aid in effective communication and provide feedback from operations team
  • This role will require worldwide travel, potentially at short notice.
Qualifications:
  • Bachelor’s degree in any of the following disciplines or comparable: Mechanical Engineering, Electrical Engineering, Computer Engineering, Software Engineering/Design, and Systems Engineering.
  • Basic C, C++ programming in a Linux environment
  • Excellent networking knowledge, in particular layer 2 and layer 3 functions, including: understanding of subnets, VLAN configuration, routing functions, DHCP, IPSec, L2TP and the ability to re-configure networks to meet changing demands.
  • CentOS toolchain experience in a headless environment. The ability to install CentOS and deal with unexpected failures such as in the bootloader or partition mounting.
  • Experience in the set up and fault finding of complex marine electrical systems and sensors including experience with NMEA2000 and NMEA0183 protocols.
  • Excellent electrical knowledge including the ability to understand electrical diagrams, understanding of various components such as relays, actuators, and the ability to investigate and trace electrical issues.
  • The ability to quickly locate the cause of a problem from a set of symptoms and the ability to either resolve locally or liaise effectively with shore-based support teams to ensure such problems are dealt with quickly and efficiently
  • To have strong organizational abilities, oral & written communications, and interpersonal skills.
  • To be self-directed, organized, systematic, punctual, and goal-oriented.
  • Experience in working with basic mechanical systems such as marine engines, actuators
  • PLC programming knowledge in structured text and use of debugging tools
  • Experience working in the offshore environment
  • Experience with, and interest in, the marine environment (either through business or leisure activities)
  • Current Basic Offshore Safety Induction & Emergency Training (BOSIET) would also be an advantage but such training will be provided if necessary
Contact:
Send cover letters to careersus@asvgloabl.com

Date Posted: 4/19/2018