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Supervisor, Field Service

Cox Communications/Lafayette, LA
Job Title: Supervisor, Field Service
Full-time
Job Description:
  • Universal Home Technicians (UHTs) for a designated geographic location including installation and servicing of residential/commercial video, high-speed internet, telephone services, and home security systems. Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users
  • Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users
  • Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals
  • Assures company compliance with safety regulations while promoting safety awareness among employees
  • Manages the field service operation to ensure that both short and long-term operation objectives and financial goals are met
  • Assures a smooth integration of new products and service offerings into the field service operation
  • Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
  • Works in possible hazardous situations including, but not limited to, inclement weather, construction site environments, confined spaces, and various residential customer situations
  • Ensures the completion of scheduled work within budget by monitoring daily production of work completed
  • Ensures the quality of installs and repairs meet specified standards and customer expectations
  • Identifies customer concerns and resolves customer issues expeditiously and accurately and identifies trends and coaching opportunities for employees
  • Integrates new technologies and services into regular installation and service operations
  • Provides direction and participates in the repair of major technical problems and helps to resolve complex customer problems
  • Performs regular job inspections and ride-along with Universal Home Technicians to monitor and assess technical and customer service skills, job quality and performance
  • Improves field performance efficiencies by coaching and developing proper trouble shooting and installation methods
  • Assists employees with accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluating performance
  • Establishes a high standard of productivity and accuracy by effectively interviewing, hiring, and training employees to attain proficiency and high performance
Qualifications:
  • 3+years’ experience in Telecommunications related field (Field Operations or Network Operations). Certification is required in some areas
  • Willingness to work a flexible schedule and to attend other meetings outside this schedule as required
  • Strong computer knowledge that includes, Microsoft Word, Excel PowerPoint, etc.
  • Excellent strategic thinking, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization
  • Excellent written and verbal skills
  • Valid State Driver’s License with driving record that meets Cox standards
  • Preferred: AS/AA or BS/BA degree in related discipline
  • Preferred: 2 years leadership experience in a “services” industry preferred, or similar experience
Contact:
Apply online at www.cox.net.

 Date Posted: 12/13/17