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Sales and Support Specialist II

OQSG/Pinion Courseware/Lafayette, LA
Job Title: Sales and Support Specialist II
Full-time
Job Description:
  • This position provides information to potential customers about OQSG/Pinion, on boards new customers, and assists in software releases and training
  • This position is also involved in securing new business and providing support to new and existing customers
  • This will include determining what a customer needs and relaying that information appropriately to satisfy each request
  • Other responsibilities will be related to the services we provide such as maintaining and organizing electronic files and paperwork
  • Most customer interactions will occur through email and telephone but attendance at some conferences may be required
  • Customer and technical support 
  • Software testing: Troubleshooting new software updates and functionality/understand new functionality prior to customer rollout
  • Manipulation of SQL Server Database through use of scripts
  • Scheduling of training and qualifying candidates
  • Sales for new customers and established accounts
  • Occasionally assists accounting specialist with customer accounts
  • Maintain a sense of urgency in resolving customer issues and identify the root cause of the issues
  • Proactively follow through on customer issues to ensure customer’s concerns are addressed accurately and promptly
  • Track customer correspondences/details
  • Gather customer feedback to identify issues that can be used to improve customer service and products and communicate this to Management Team
  • All of these functions are primarily performed by using the telephone, email, and written correspondence
Qualifications:
  • Positive, energetic, fun and outgoing personality committed to providing results
  • Excellent written and verbal communication and customer service skills
  • Proficient in all basic computer functions and Microsoft Office applications
  • Knowledge of any database environment (SQL Server, MYSQL, Oracle) would be a plus
  • Work weeks are 5 days, Monday to Friday, 8 hours per day, starting at 8:00 in the morning
  • Customer Support may occasionally require work after hours to perform server/software updates and provide help desk support
  • Some travel may be required for trade shows and conferences
Contact:
Interested applicants can email resumes to clafleur@lndsg.com.

Date Posted: 10/10/2017