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Service Desk Technician

Dupre Logistics/Lafayette, LA
Job Title: Service Desk Technician
Part-time
Job Description:
  • This position will support our IT Department in Lafayette, LA
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems 
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
  • Field incoming Service Desk requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from Service Desk customers
  • Prioritize and schedule reported issues. Escalate problems to (when required) and collaborate with infrastructure/application teams to ensure efficient operation of the company’s computing environment
  • Record, track, and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service level agreements
  • Apply diagnostic utilities to aid in troubleshooting and contact vendor tech support when needed
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Test fixes to ensure problem has been adequately resolved
  • Perform post-resolution follow-ups to Service Desk requests
  • Develop Service Desk solution sheets and frequently asked questions lists for end users
Qualifications:
  • Current college student with IT knowledge. Previous experience in an IT environment preferred
  • A+ certification desirable
  • Knowledge of basic computer hardware and networking
  • Experience with desktop and server operating systems, including Windows 7, Windows 8, Windows 10, Server 2008, Server 2012
  • Extensive application support experience
  • Good understanding of the organization’s goals and objectives
  • Excellent written and oral communication skills, strong documentation skills, and excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to communicate effectively with users, absorb and retain information quickly, & work on multiple tasks at once
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to present ideas in user-friendly language and troubleshoot issues over the phone
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Highly self-motivated and directed
  • Keen attention to detail and proven analytical and problem-solving abilities
  • Excellent customer service orientation and experience working in a team-oriented, collaborative environment
  • Ability to lift up to 50 pounds
Contact:
Interested applicants can send resumes to careers@duprelogistics.com. Please include "Service Desk Technician" in the subject line for faster processing.

Date Posted: 8/15/2017