Job Title: Voice & Network Administrator (VoIP)
Full-Time
Job Description:
- Respond to incoming work orders, trouble tickets, and emails regarding equipment of connectivity problems
- Create documentation on voice configurations, network mapping, circuit identification and processes
- Maintain policies and procedures for voice infrastructure deployments
- Collaborate with Engineering teams to determine network capacity and implement strategic plans
- Support overall network infrastructure, which includes providing performance testing, physical wiring support and configuration, and LAN closets maintenance
- Support VoIP infrastructure including call management system, voicemail, physical telecom devices and wire management for voice and data connections
- Actively monitor FootPrints ticketing system or email for new support inquiries and requests. Respond to issues in a timely manner, communicate necessary information to relevant support teams & impacted staff, and document resolution
- Maintain a data repository and knowledge base of information related to systems and devices that are supported by both the Network and Voice Administrators
- Participate in strategic planning exercises to develop and implement new technology or equipment into the IT infrastructure
- Proactively conduct performance testing for network continuity, ensuring that all circuits and networking equipment is operating at peek potential
- Provide administration, installation and support for physical phones and voicemail to staff including conference call services
- Working knowledge of VoIP architecture, voicemail, and call management systems
- Experience with network wiring infrastructure, and general network management best practices
- Proven ability to configure and maintain routers, switches, and access points
- Strong knowledge of networking management and analysis tools
- Strong technical knowledge of current and legacy network hardware, software, protocols and internet standards
- Installs, tests and repairs telecommunications and network equipment. Interfaces with client at client site. Performs all functions to meet customer and company specifications and to client’s satisfaction
- Minimum of Associates Degree in Computer Science or Engineering
- 3-5 years of experience in related field or as a network administrator/engineer
- Industry standard certifications such as: CCNA, CCNP, CCIE
Apply online at https://goo.gl/1kfCwe.
Date Posted: 4/21/17